Careers - Now Hiring

Customer Service Manager – Full-time Position

Are you an upbeat, motivated, problem solver that loves the idea of changing the world? Do you see yourself as a team player who also knows how to be self-sufficient and sees the value in common sense and not being a complete snag to other people?

Drive Rite Academy is currently on the hunt for delightful staff to be on the front lines of helping our driving students achieve their life goals, and drive change in their own lives.

The Customer Service Manager will essentially ensure the smooth running of an office on a day-to-day basis and support a team of administrative staff and driving instructors.

Duties and responsibilities

  • Following daily office operations and procedures
  • Receives and responds to incoming inquiries related to the driving school.
  • Schedules all driving lessons utilizing the online scheduling system, arranges schedules within the assigned locations for students and instructors.
  • Receives and resolves inquiries from students and parents regarding scheduling issues; Schedules student road tests with Department of Motor Vehicles, assigning instructors and vehicles.
  • Ensures payment for lessons and road tests are received in a timely manner and processed through appropriate channels. Records all billing and payment receipts
  • Entering data, scheduling appointments, processing payments
  • Ability to explain our services and advise/assist clients with purchasing
  • Providing Excellent Customer Service
  • Meet/exceed monthly sales goals
  • Work directly with driving instructors to ensure effective scheduling
  • Maintain DMV Records and company files in an organized manner
  • Making sure all vehicles are up to date with maintenance and routine inspections
  • Other duties and responsibilities in the office, as needed

Qualifications:

  • Have a high school diploma or GED;
  • Have a driver's license. (clean driving record)
  • Having high attention to details.
  • Having interpersonal communication abilities.
  • Being able to stay calm under emergency situations.
  • Having good communication skills (verbal, written, and electronic.)
  • Having knowledge about the Highway Code & NY Driving Laws.
  • Knowledge of DMV Requirements
  • Being Self Motivated.
  • Ability to adapt to rapidly changing circumstances.
  • Computer Skills (typing, scheduling, etc.)

Working at least one weekend day during the week is required for this position.

To apply for this position, please write a few sentences about why you think you would be a good match for this position.

 

Assistant Regional Manager – Full time Position

Who are you?

You are motivated, driven, and goal-orientated. You are able to take leadership and solve problems. You are a people person who can really motivate a team. At Drive Rite Academy, our people embrace these qualities, so if this sounds like you, please read on!

The role:

You will be assisting the upper management team by coordinating the growth of the company by looking for potential opportunities. You will be responsible for initiating and creating partnerships with relevant organizations. In this role, you will research relevant companies and identify opportunities and prospects. You will become an expert in all aspects of company operations and be able to assist in any aspect. You should be a strong strategic thinker and communicator, capable of building and sustaining meaningful relationships. You should have experience in a leadership role. You will act as a liaison between company employees and upper management.

Responsibilities:

  • Be familiar with all aspects of day to day operations. You are responsible for knowing proper procedures and protocols and should be able to assist staff with questions and problems.
  • Evaluate human resource needs and assist in acquiring new staff, as needed.
  • Assist in business development and growth of company by seeking potential new service areas and locations. Assist with opening new locations.
  • Provide excellent customer service to our students. Handle customer complaints as needed.
  • Selling services and products to prospective customers
  • Maintaining positive business relationships to ensure future sales.
  • Making sure we hit company goals. Offer suggestions for improvement.
  • Communicating to core management teams about any improvement areas and/or areas for growth.
  • Preparing daily, weekly, and monthly reports

Qualifications

  • Bachelor’s degree required in Business Administration, Human Resources, Marketing, Organizational Development or similar
  • Minimum 3 years combined relevant work experience
  • Ability to manage group dynamics and translate complex information into understandable and applied knowledge
  • Strong interpersonal skills and demonstrated ability to build and maintain strong relationships in a fast-paced, entrepreneurial environment
  • Strong attention to detail
  • Can “roll up sleeves” and design/contribute
  • Proficient in PowerPoint, Word, and Excel
  • Excellent presentation, facilitation, and verbal communication skills
  • Ability to provide constructive feedback
  • Must be able to work independently
  • Must have valid driver's license

Other considerations

  • You will be the first person to fill this position. You must be comfortable fulfilling the job duties.
  • This position requires you to work weekends for the first 3 months, in order to learn all the essential operations of the business.
  • You must be flexible to relocating to other boroughs and constantly being on the move. This is not a typical office position where you will be sitting at a desk all day.

Competitive Compensation & Benefit Package

 

Driving Instructors / Coaches – Pt-Ft Positions (Flexible Schedules)

Are You A Great Coach?

We are always looking for friendly and motivated individuals to join our dedicated team. You will receive all the tools and support you need, all while helping hundreds of students become safe drivers for life.

Our driving instructors bring a refreshing change to the driving school industry. Using our proprietary curriculum, our instructors guide students through every step of the journey towards becoming licensed drivers, and beyond.

 

We offer:

  • Best-in-the-industry compensation
  • Flexible scheduling
  • In-depth training and help with DMV certification
  • Clean, current-model vehicles equipped with dual brakes and video cameras
  • Online scheduling and communication with staff 
  • Bright and cheerful classroom facilities, and a respectful and caring culture

 

If this sounds like a good fit and you can answer “yes” to all of the following, we’d love to hear from you:

  • Do you have at least 10 years of driving experience?
  • Is your driving record clean as a whistle?
  • Would others describe you as friendly, caring and patient?
  • Would a background check, DMV check and drug test all come back squeaky clean?

 

Apply Here

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