Terms of Service
At DriveRite Academy, our goal is to execute a uniform, transparent policy that is fair for both students and instructors. Please note that we cannot make any exceptions for the terms listed below.
Cancellation of Lessons / Classes
We understand that unavoidable circumstances arise and appointments have to be canceled or rescheduled. Cancellation and/or rescheduling must be made 24 hours prior to your appointment and confirmed by one of our representatives. Cancellations for the 5-hr course must be made 72 hours in advance. Please call us during business hours to cancel or reschedule your appointment, if you are unable to do this through our online booking system. If you are unable to reach us by phone, you may send us an email or contact us through our contact form on our website 48 hours in advance, and the cancellation must be confirmed by a representative from our branch. If you choose to reschedule a missed lesson, there is a fee of $25 to book another lesson. If you choose to re-schedule, this must be done within 72 hours of the missed lesson. If you choose not to reschedule, that lesson will not be included in your package balance and/or refunded.
Where to Meet Your Instructor
If you are taking lessons at our 145 Kenilworth Place branch, you must meet your instructor near our garage on Campus Road, between Hillel Place and Amersfort Place, which is across from the Brooklyn College Campus. Pickups are available at the Kenilworth Location, but only if your home is up to 10 minutes away. You cannot assume that you are a pickup unless confirmed by a staff member. For the 594 Dean Street branch, you are expected to meet your instructor outside the building at the time of your appointment. There are no pickup services available for our Dean Street branch. Manhattan Students can request pick up by calling our office. Confirmation of pickup must take place 24 hours prior to lesson/road test.
Cancellation of Road Tests
Cancellation of Road Tests must be done at least 72 hours (3 days) prior to the appointment time. Road Tests can be re-scheduled once, free of charge, as long as the
Road Test Information
Please be aware that you are responsible for making sure you have all required documentation/materials with you for your road test. An auto-generated e-mail is sent twice to inform you of your test, both when it is booked and three days prior to your test. Make sure you read this document carefully, as it lists what you need to have ready with you on the day of the test. These documents are:
- Your 5-Hour Pre-Licensing Certificate. Please make sure this certificate has not expired
- Your Driving Permit. This must be the current, non-expired card with your picture on
it,and not the interim paper permit. You cannot replace this document with another Identification Document, such as a passport.
- If you are a temporary visitor, your status cannot be expired on your Driving Permit
- If you are under18 years of age, make sure to bring your completed and signed 50-Hour Supervised Driving Certificate
- If you wear prescription glasses and/or contact lenses, make sure to bring the contact lens case with you if you are not wearing your glasses
- The Road Test itself is 10-15 minutes. The wait time at the test site is up to three hours, and it is advisable to free up your schedule for three hours on that day
Lateness for Road Tests
Expiration of Payments/Packages
All packages are valid for one year from date of purchase, unless advance notice is given pertaining to an expected delay. Any unused services will be forfeited after one year of purchase if unclaimed.
You will not be refunded for any unused lessons/services after you have taken your road test. It is your responsibility to make sure all lessons are complete before taking your road test.
Refunds are given in the original form of payment. Refunds for cash payments will be given in the form of a company check.